Welcome to Create & Thrive (also referred to as We, Us, this Website or createandthrive.co.nz). This Website is owned and operated by Create & Thrive Limited. If you have any questions in relation to these Terms & Conditions or the Privacy Policy please email our Customer Care team. By accessing or using the Create & Thrive Website you are acknowledging that you have read, understand and agree to these Terms & Conditions and as well as our Privacy Policy.
Create & Thrive Limited reserves the right to refuse service to you and/or terminate your account without prior notice if you violate these Terms & Conditions.
Customer Service
For Customer Service and questions regarding your order, please contact our Customer Care team, who will endeavour to respond to all emails within 24 hours of receipt, if received 9am and 4.30pm, Monday to Friday (excluding statutory holidays). The registered trading office for Create & Thrive Limited, 308/9 Hopetoun Street, Freemans Bay, Auckland, New Zealand. Please address all correspondence to Create & Thrive Limited, 308/9 Hopetoun Street, Freemans Bay, Auckland, New Zealand.
Prices
The prices shown on this Website are in New Zealand dollars, including GST, but are exclusive of delivery charges. Prices are subject to change without notice.
We have taken great care in preparing the content of this Website, especially to ensure that the details, descriptions and prices are correct at the time of publishing. Sometimes errors can occur, they will however be verified as part of the dispatch process. If a product’s correct price is lower than the published price, you will be charged that lower price, and sent the product/s. If a product’s correct price is higher than the published price, you will be advised accordingly and given the opportunity to reorder at the correct price.
Product Information
We do our best to ensure that all information, descriptions, listings, photographs and prices that appear on this Website are correct. All information is provided in good faith but the information on this Website may not always reflect the product exactly at the moment you place an order. We do not accept responsibility for any omissions or errors in this information.
We have also made every effort to display as accurately as possible the colour of the products that appear on the Website. However, as the actual colours you see will depend on your personal computer equipment, We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the goods upon delivery.
All products are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Product information and availability is subject to change without notice.
Online Orders
When you order online you will be assisted through the checkout process on the Website. During that process you can review, confirm or correct your order prior to finally submitting it. You will then be sent an email acknowledging the details and value of your order, which has been charged to your credit card. If We are unable to fulfil your order following this acknowledgement, We will contact you via email. Our acceptance of your order will take place when payment in full has been made by you and received by Us. Please note that We reserve the right to reject any offer to purchase by you at any time.
Where we are unable to supply your full order you will be notified and your payment will be refunded up to a maximum value of those products that are not supplied. This includes sale, clearance and promotional items where stock is limited or no longer available.
You may not sell any products you purchase from Create & Thrive, including any samples you may receive. We reserve the right to cancel your order if We suspect fraudulent activity or violation by you of the Terms of Use of this Website (including our Privacy Policy).
Once your order has been placed you are unable to change or cancel it as the order process commences immediately and cannot be interrupted.
If you require a GST invoice or any further information concerning your order please contact Customer Care detailing your order number.
Personal Information
In order to use some of the features of this Website or to make a purchase you will be required to register and provide personal information including but not limited to your name, telephone number, postal address and email details. By submitting your details on this Website you agree that the personal information you provide is true and accurate. For more information about the use of your personal information please see the Create & Thrive Privacy Policy. You agree to accept responsibility for all activities that occur under your account or password and will not impersonate any other person or entity or use a false name you are not authorised to use. You can cancel your account at any time.
Payment
Payment for purchases from Create & Thrive is via credit card or direct bank credit. All credit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your credit card does not authorise payment to Us, We will not be liable for any delay or non-delivery of goods. For security reasons your billing name and address must match that of the credit card used for payment.
Create & Thrive retains the legal ownership of all goods until payment in full has been made by you and received by Us – after which your order will be dispatched. Legal and equitable ownership of the goods will immediately transfer back to Us if We refund any payment for the goods to you. Risk in the goods transfers to you upon delivery.
Delivery & Shipping
Delivery timelines to your address are indicative only. Most orders are usually dispatched within 1-3 working days, however there may be times where dispatch may take up to 5 working days from the receipt of your order. Currently we only dispatch orders to destinations within New Zealand. You will be sent a dispatch notice when your order has been shipped. Allow an extra 2-4 days for rural delivery. While we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party. For security reasons all parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide Us with an alternative delivery address where someone will be available to sign for your parcel, otherwise a courier card will be left for you to organise a redelivery free of charge.
Freight charges are based on the total of your order. Orders less than NZ$70.00 will be charged a flat rate of $7.50 per order. All orders over $70.00 will be charged a flat rate of $15 per order. Orders to one address may be delivered in one or more deliveries.
Returns
We hope that you will be delighted with your purchase from Create & Thrive. If however you change your mind or no longer want a product you have ordered, you can return the product you ordered within 21 days of delivery in an unused and saleable condition.* Please refer to our Returns Policy for more detail. Please contact Customer Care prior to returning your goods.
* Please note: Sale, clearance and promotional items are unable to be returned other than as required by the Consumer Guarantees Act.
Returns Policy
All products returned must be unused and in a saleable condition. In order for a return to be processed the goods you are returning must be received back to us within 21 days of delivery to you and wrapped securely in the same outer packaging in which you received them. Refunds are issued using the same payment method used when ordering. We will process your return as quickly as possible once the returned goods have been received, inspected and processed and will notify you by email once your refund or credit has been processed. During busy periods, please allow a maximum of 15 working days for your refund or credit to be processed. No refunds or credits will be provided where goods are returned to us after 21 days of delivery to you. Where a product has been opened, used or returned in non saleable condition to us a store credit will be issued. No credit will be issued where goods have been substainially used. Shipping charges are not refunded or credited.
Should you have any questions about the status of your return, your refund, or need instructions on how to return an item, please contact Customer Care.
The colour is different to what you expected or to what it looks like on your screen: We have made every effort to display as accurately as possible the colour of the products that appear on this Website. However, as the actual colours you see will depend on your personal computer equipment, We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the goods on delivery. If however you are dissatisfied with the colour of the product you have received you are able to return your product under the terms of the Returns Policy detailed above.
The product you received is not what you ordered: We are happy to replace the product with what you ordered, provide you with a credit or offer you a full refund. Simply return the unopened goods to Create & Thrive in their original condition within 21 days of receipt of delivery. Please contact Customer Care prior to returning your goods. You are able to return the product under the terms of the Returns Policy detailed above.
The product you ordered was damaged in transit: If your product arrives damaged, please contact Customer Care immediately. We may offer you a replacement product, credit or full refund depending on the situation. Once the damage has been verified your return will be processed. Please note: while we use only reputable delivery companies our liability is limited to the value of the damaged product, and does not cover any further liability incurred as a result of third party damage.
The product you ordered did not arrive: Your parcel may be considered missing if it fails to arrive 5 working days after your order dispatch notification email. If your order has not arrived after that time, please contact Customer Care to request a track and trace.
Inspection
Please inspect the goods you receive in full upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the goods if you do not notify Customer Care within 3 work days of receipt of delivery that there is a problem. If you fail to take such action, We are not obligated to accept any returns by you after this period, other than as deemed necessary under the Consumer Guarantees Act 1993 or any act in substitution.
Intellectual Property
All content included on this Website such as text, graphics, logos, button icons, images and software is the property of Create & Thrive Ltd, or its content suppliers, and is protected by New Zealand copyright laws. The content of the Site may not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.
Media & Endorsements
Create & Thrive does not accept any responsibility whatsoever for any endorsements in Media articles displayed on this website. All articles have been reproduced as they were originally printed. Any false claims or endorsements are the responsibility of the original publisher.
Medical Liability
Any information provided on this Website including information related to wellbeing and health is provided in good faith and should not be taken as being prescriptive. Create & Thrive does not accept responsibility for any injury or illness caused by you failing to take proper medical advice or not following instructions properly. You are responsible for ensuring that the products you select are suitable for you and this includes avoiding products that include ingredients you are intolerant, sensitive, allergic or may react to. Create & Thrive does not give any answers to medical related questions.
Warranties, Guarantees and Limitation of Liability
To the maximum extent permitted by law:
Create & Thrive disclaims all warranties, representations, and guarantees with respect to any product or any information supplied including but not limited to availability, accuracy, completeness, timeliness or fitness for a particular purpose.
Create & Thrive’s liability to you as the buyer for any loss, damage, or injury arising from any defect in, or non-compliance of, a product supplied shall be limited to the price paid by you for that product.
Create & Thrive will not be liable for any loss of profits, or any indirect, incidental, consequential, or economic loss or damage (howsoever caused), which you may directly or indirectly suffer in connection with your access to, or reliance upon any product, information or use of this Website and related interactive services.
We reserve the right to change or modify our Terms of Use without notice. If We update the Terms of Use an updated version will be posted on the Website. Your continued use of this Website confirms your on-going acceptance of these Terms of Use. For this reason, you should frequently review these Terms of Use, and any other applicable policies.
Use of Content & Third Party Sites
Create & Thrive provides interactive services on this Website for informational purposes and as a forum only. Create & Thrive reserves the right to remove or to refuse to post any contribution for any reason. We are not liable for and do not endorse any content, opinion, link or statements provided by users in any public forum or on a Third party Site.
For any contributions accepted by Create & Thrive, you grant full royalty-free rights for Create & Thrive to use, reproduce, copy, edit, modify, publish, publicly display, sell and distribute them with no contest or compensation.
Create & Thrive may provide content of Third Parties or links to Third Party Sites as a service to those interested in this information. We do not monitor, approve, endorse, guarantee accuracy of, accept any liability for or have any control over any Third Party Content and Third Party Sites. The inclusion of links or content to Third Parties does not imply any association or relationship with Create & Thrive. You use Third Party Content and Third Party Sites at your own risk.
Complaints
If you have any complaints or wish to discuss any matter in respect to purchasing goods from Create & Thrive please contact Customer Care.
Governing Law
These Terms of Use, including your use of this Website and any purchase by you of any goods from Create & Thrive shall be governed by New Zealand law and the parties hereto submit to the exclusive jurisdiction of the New Zealand courts.